"Cognitive dissonance" is a psychological phenomenon which refers to the discomfort felt at a discrepancy between what you already know or believe, and new information or interpretation. It therefore occurs when there is a need to accommodate new ideas, and it may be necessary for it to develop so that we become "open" to them...... if someone is called upon to learn something which contradicts what they already think they know, particularly if they are committed to that prior knowledge, they are likely to resist the new learning.
See example below:
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